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Appointments

pen_on_diaryAll surgery consultations are by appointment only and should be made by telephoning 0208 370 4940. We aim to get you in to see a doctor or health care professional within 48 hours so do try and book well in advance.

We operate a personal list system which means that whenever possible a patient will see the doctor with whom they are registered. We also encourage our patients to see the same doctor each time to promote continuity of care. In this respect, non-urgent problems may wait longer than 48 hours for an appointment.

Urgent Appointments

Please telephone 0208 370 4940 and dial option 1 if you have an urgent medical problem that cannot wait for the next routine appointment. One of our triage nurses who are highly qualified and trained in telephone consultations will discuss the problem with you. The nurse will be able to give you either verbal advice over the phone, or can arrange for you to have a phone consultation with the appropriate GP. For illnesses which need that you attend the surgery the nurse will either give you an appointment in the same day or within 48 hours depending on the urgency of the situation. The Nurse Triage is available between 08:30 and 11:30 and then again between 13:30 and 15:30.

We do not offer a walk-in service and so you will be dealt with more quickly if you telephone and speak to the nurse rather than coming directly to the surgery. Our receptionists are not medically trained or qualified and will not be able to give an emergency appointment except in exceptional circumstances when triage is not available as described above (e.g. equipment failure or unavailability of the nurses for triage)

Telephone Advice

In some instances the doctor or one of our practice nurses may be able to advise you over the telephone. If you wish to speak to one of them the best time to call is late morning or early afternoon on 0208 370 4940 and selecting option zero.

Video Recording of Consultations

Very ocasionally you may be asked if you mind your consultation being recorded on video for training purposes. If you agree you will then be asked to sign a consent form. Intimate physical examinations will not be recorded and the recorder will be switched off at your request.

Chaperoning

For intimate examinations or procedures the health professionals may use a chaperone. If you would like to be accompanied by a chaperone please tell the doctor who will arrange for a fully trained member of staff to attend.

Interpreting Services

The reception team can book telephone interpreting for a range of languages. An interpreter can also be pre-booked for a specific consultation if required. Please let reception know in advance if you require this service.

 

 

 


 
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