In line with guidance from NHS England, we have updated our eConsult service hours. eConsult will be available from 08:00 am to 6:30 pm on weekdays, It will not be available on weekends.

Please use the online eConsult so we are able to direct you to the best service availble, if you are unable to use the onlince eConsult you can call reception during opening hours. Reception will ask you a few questions and will fill the eConsult form on your behalf.

Please note, any eConsults submitted after 4:00 PM will not be reviewed or triaged until the next working day.

This change has been made to ensure safe, timely, and effective care for all patients. We appreciate your understanding and cooperation.

When the surgery is closed you can still use eConsult for self-help advice. If you have an urgent problem please call 111

Why eConsult
Due to the increased demand for appointments we have implemented a comprehensive triage system for managing patient requests for appointments and allocating them to the appropriate clinician (such as GPs, GP trainees, nurses, clinical pharmacists, and physician associates). Patients can access the system through our website by filling out an eConsult form or by calling reception, where a receptionist will assist them in filling out the form.

We understand that eConsult forms can be lengthy, but the information provided is crucial for the clinician triaging/treating the patient's issue or request.

All forms are triaged by a clinician within 24 hours of submission, and appointments are allocated as either face-to-face or telephone consultations, depending on the patient's clinical presentation, preference, or as administrative work for GPs or secretaries. Patients are informed of the outcome on the same day or the following day.  

We offer a set number of routine and emergency appointments daily and depending on clinical need, when all our on the day appointments are full, patients will be directed to call 111 or given appointments at our local hub.

All eConsult and telephone eConsult requests for appointments are triaged clinically and allocated to the appropriate clinician (Nurse, Paramedic, Pharmacist, GP trainee or GP). You will be informed of your appointment and have the option to change the time or date depending on availability.

If you prefer to see a particular GP please note that there may be a delay in getting an appointment depending on the GP availability

We offer face to face (last month 90% of appointments were Face to Face) and telephone consultation depending on patient's requests as well as their clinical need.

Overall, this system has allowed us to better manage the appointments based on patients clinical needs rather than on a first-come, first-served basis, and has improved the efficient use of all available clinical and administrative resources to safely handle patient requests. We are continuously monitoring and improving our processes in dealing with patient requests for clinical appointments and administrative requests.

Click on the image opposite to access the system.