Appointments

Routine Appointments

All surgery consultations are by appointment only, we do not have a walk-in service.  

You can use eConsult online forms to request an appointment for a medical problem or to ask for administrative help. If you are unable to use eConsult you can call reception who will ask few questions regarding the problem. All online eConsult and telephone requests are triaged by an experienced clinician and an appointment is arranged with the appropriate staff. We provide telephone and video consultations as well as face to face appointments depending on clinical needs and patient’s request. Appointments are allocated to a member of the clinical team: nurses, paramedic, pharamcist, GP trainee or GP.

We try to operate a personal list system which means that whenever possible a patient will see the doctor with whom they are registered or who have dealt with their problem before. This is not always possible as many of our clinical staff works part-time. If you request an appointment with a particular clinician there might be a delay to have a consultation with them depending on their availability. 

 

Emergency Appointments

If you need an urgent appointment on the day, please call the surgery between 08:30 - 10:00 and chose to speak to Triage which is run by a senior nurse or paramedic. They will be able to either advise you on how to manage the problem or give you either a telephone appointment or a face to face appointment with a clinician.  

We do not offer a walk-in service and so you will be dealt with more quickly if you telephone and speak to the nurse rather than coming directly to the surgery. Our receptionists are not medically trained or qualified and will not be able to give an emergency appointment except in exceptional circumstances when triage is not available as described above (e.g. equipment failure or unavailability of the nurses for triage). 

If you have a medical emergency and all our appointments are full will ask you to call 111 who are able to either book you in their allocated slots at the surgery or direct you to the out of hours GP. 

Home Visits

If possible, please try to telephone reception before 10:30 if you require a home visit. When calling please give reception as much detail as possible to enable the doctor to prioritise house calls. 

You may only request a home visit if you are housebound or are too ill to visit the practice. You will be contacted by a clinician from the surgery to assess your problem and to decide if and when a visit is needed if the problem can't be dealt with over the phone.  

You will be visited by a clinician which might not be your regular GP e.g. The Surgery Paramedic or Community Nurse from the Rapid Response team. 

Audio or Video Recording of Consultations

Ocasionally you may be asked if you mind your consultation being recorded on audio or video for training purposes. If you agree you will then be asked to sign a consent form. Intimate physical examinations will not be recorded and the recorder will be switched off at your request.

Chaperoning

For intimate examinations or procedures the health professionals may use a chaperone. If you would like to be accompanied by a chaperone please tell the doctor who will arrange for a fully trained member of staff to attend.

Interpreting Services

The reception team can book telephone interpreting for a range of languages. An interpreter can also be pre-booked for a specific consultation if required. Please let reception know in advance if you require this service.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can also cancel your appointments via the online apps (NHS App, Patient Access, MyGP App).

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To opt out of this service you will need to fill in a form at reception.

Please remember to update your contact details with us when you change address, telephone numbers or email.

Opening Times

Please select a site

Access & Parking

Car Parking

We are unable to provide parking for patients' cars. Public car parks are available nearby.

Public Transport

There is a bus stop serving the following routes on the main road outside the surgery:

W8 Picketts Lock to Potters Bar via Chase Farm Hospital
W9 Southgate Station to Chase Farm Hospital
W10 Enfield Town to Crews Hill Station

Disabled Access

For patients in wheelchairs, there is a ramp leading up to the surgery. We also have purpose built toilet facilities for disabled patients and a lift for first floor consultation rooms.

GP and Practice Nurse Training

The practice is approved for the training of GPs and practice nurses. Any doctor receiving training at the practice is already qualified with extensive experience in hospital work. The doctors training to be GPs usually work with us for one year and deal with all aspects of your medical care. Trainee GPs are supervised by their GP trainers (Dr Iqbal, Dr Youssef and Dr Gubbay) as well as by other established GPs.

The parctice is also approved to training Foundation Year 2 (FY2) doctors who are in their second year after graduation and who are attached to the surgery for four months to learn how to manage patients in a GP setting. FY2 doctors discuss each patient they see with a supervising GP.

Occasionally medical students or student nurses gaining their community experience, work with the doctors and practice nurses. The receptionist will tell you if a student is working with the doctor or nurse. Please inform the receptionist if you do not wish the student to be present during your consultation.